Ransomware Attack Knocks Out Digital Services at All 66 Queens Public Library Branches

Queens Public Library first reported a system-wide network outage on Wednesday, later confirming it was caused by a ransomware attack. Services knocked offline included the library's website and mobile app, self-checkout and return machines, material renewal systems, and on-site computers at all 66 branches. While free Wi-Fi was listed among the initially affected services, Wi-Fi access for patrons using personal devices remained available. All branch locations stayed open as scheduled, though some virtual and in-person programmes may be impacted. As of Thursday morning, the disrupted services were still unavailable. Library President and CEO Dennis Walcott said the institution was working closely with the NYPD, its federal partners, City Hall, and cybersecurity experts to investigate and address the situation. The NYPD confirmed it was aware of the incident and said it was coordinating with the FBI on investigative and recovery efforts. Walcott noted that more than one million people use the library system each year. Late fees on borrowed materials have been waived for the duration of the outage. No timeline for restoring affected systems has been provided.